Politika e privatësisë

Last updated: 2026
Website: drervindyrmishi.com
Email: [email protected]
Phone: +355 69 208 3053

This Privacy Policy explains how Dr. Ervin Dyrmishi collects, uses, stores, and protects the personal data of users who visit the website, submit a consultation request form, or contact us by phone, email, or WhatsApp.

We treat your privacy with care and aim to process your personal data transparently, securely, and in accordance with applicable data protection laws.

1. Who We Are

This website represents the professional services of Dr. Ervin Dyrmishi, specialist in ENT surgery and head and neck surgery, with a focus on medical, diagnostic, functional, and facial aesthetic treatments.

For any privacy-related questions, you can contact us at:

Email: [email protected]
Phone: +355 69 208 3053

2. What Personal Data We Collect

We may collect personal data when you:

Visit the website;
Submit a contact or consultation request form;
Contact us by email;
Call us by phone;
Write to us through WhatsApp;
Request information about services or book a consultation.

The data we may collect includes:

First name and last name;
Email address;
Phone number;
Service of interest;
Message submitted through the form;
Information related to your medical concern, if you choose to include it in your message;
Technical data such as IP address, device type, browser type, visited pages, and cookies.

3. Health Data and Sensitive Information

In some cases, you may choose to share health-related information with us, such as symptoms, medical history, aesthetic concerns, previous procedures, photographs, or medical documents.

This type of data is considered sensitive and is handled with special care. It is used only to understand your request, contact you, schedule a consultation, and guide you toward the appropriate medical evaluation.

Please avoid sending highly detailed medical information through the contact form unless it is necessary for your initial request.

4. How We Use Your Data

Your data may be used for the following purposes:

To contact you after you submit the form;
To schedule or confirm a consultation;
To provide information about the services you requested;
To better understand your inquiry or concern;
To improve the website and user experience;
To ensure website security;
To comply with legal or professional obligations;
To send administrative communications related to your consultation or request.

We do not use your data to send marketing communications without your consent where such consent is required by law.

5. Legal Basis for Processing

We may process your personal data based on:

Your consent, when you voluntarily submit a form or contact us;
Our legitimate interest in responding to your requests and managing the website;
The need to take preliminary steps before providing a consultation or service;
Legal or professional obligations that may apply to medical services;
The protection of vital interests in specific cases, where permitted by law.

6. Sharing Your Data with Third Parties

We do not sell, rent, or trade your personal data to third parties for commercial purposes.

However, your data may be processed by trusted service providers who help us operate the website, manage communications, or maintain technical security, such as:

Website hosting providers;
Email service providers;
Website maintenance providers;
Analytics providers, if used;
WhatsApp or other communication platforms, if you choose to contact us through them;
Technical providers that support website functionality and security.

These providers are expected to process data only according to our instructions and in line with appropriate security and privacy standards.

7. WhatsApp, Phone, and Email Communication

If you contact us through WhatsApp, phone, or email, your data may also be processed by the relevant communication platforms. For example, WhatsApp applies its own privacy and data processing policies.

We recommend that you avoid sending highly sensitive medical information through instant messaging platforms unless necessary for your request.

8. How Long We Keep Your Data

Personal data is kept only for as long as necessary for the purposes for which it was collected.

Requests submitted through forms or email may be retained for the period needed to manage communication, consultation scheduling, administrative records, or legal and professional obligations.

When data is no longer needed, it will be deleted or anonymized securely.

9. Data Security

We take reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, alteration, or disclosure.

However, no transmission of data over the internet can be guaranteed to be 100% secure. Please use caution when sending personal or medical information online.

10. Your Rights

Depending on applicable law, you may have the right to:

Request information about the personal data we hold about you;
Request correction of inaccurate data;
Request deletion of your data where permitted by law;
Request restriction of processing;
Object to processing;
Withdraw your consent where processing is based on consent;
File a complaint with the relevant data protection authority.

To exercise your rights, please contact us at: [email protected].

11. Children’s Data

Some ENT services may relate to pediatric patients. When a request concerns a child, the information should be provided by a parent, legal guardian, or authorized person.

We do not intentionally collect personal data directly from children without the consent of a parent or legal guardian.

12. Clinical Photos, Testimonials, and Results

Before-and-after photos, patient testimonials, or similar materials are published only when appropriate authorization has been obtained or when used in accordance with applicable law and professional standards.

Any published result is individual and does not guarantee the same or similar outcome for other patients.

13. Cookies and Similar Technologies

This website may use cookies to improve functionality, security, traffic analysis, and user experience. For more information, please read our Cookies Policy.

14. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time. Any changes will be published on this page together with the latest update date.

15. Contact

For any questions about this Privacy Policy or how your personal data is processed, please contact us at:

Dr. Ervin Dyrmishi
Website: drervindyrmishi.com
Email: [email protected]
Phone: +355 69 208 3053